By creating a Bookwell account or using any part of our service, you agree to these Terms of Service. If you are accepting on behalf of a clinic or organisation, you represent that you have authority to bind that entity to these terms.
Bookwell is a cloud-based appointment management platform for independent medical practitioners, solo clinics, and small multi-doctor practices. The service includes online booking, patient record management, automated reminders, deposit collection, and practice analytics.
Bookwell is a practice management tool. It is not an electronic health record (EHR) system, a telehealth platform, or a clinical decision support tool, and should not be used as a substitute for regulated medical software where such regulation applies.
Bookwell offers three plans:
All prices are in USD. Annual plans are billed upfront and save approximately 20% compared to monthly billing. Prices may change with 30 days' advance notice to existing subscribers.
New Practice and Group subscribers receive a 14-day full-feature free trial. No credit card is required.
At the end of the trial period, your account automatically downgrades to the Solo plan unless you subscribe. We will never charge you without explicit consent and a valid payment method on file.
Paid subscriptions are billed in advance — monthly on your billing date, or annually on your renewal date. Payments are processed by Stripe. By providing payment details you authorise Bookwell to charge the applicable fees each billing cycle.
If a payment fails, we retry up to three times over 7 days and notify you by email. Accounts with failed payments may be temporarily limited until resolved.
You agree not to use Bookwell to:
You retain full ownership of all practice data, patient records, and content you create in Bookwell. We process this data solely to deliver the service to you. Export your data at any time; on account deletion all data is permanently purged within 30 days. See our Privacy Policy for full details.
Bookwell targets 99.9% monthly uptime, excluding scheduled maintenance announced at least 48 hours in advance. We notify you by email of any significant outage. In the event of extended downtime attributable to us, paid subscribers may request a pro-rata service credit.
The Bookwell platform, branding, and all software are owned by Meihua Future Manufacturing LIMITED. You are granted a limited, non-exclusive, non-transferable licence to use the service during your subscription. You may not copy, modify, or distribute any part of the software.
Bookwell's liability for any claim arising from your use of the service is limited to the fees paid in the three months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, or for any loss of revenue, patients, or data not caused by our gross negligence.
We may update these terms. For material changes we notify you by email at least 30 days before they take effect. Continued use after that date constitutes acceptance.
These terms are governed by the laws of the State of California, USA. Disputes are first addressed through good-faith negotiation, followed by binding arbitration under JAMS rules if unresolved.
Questions about these terms? legal@trybookwell.com