Questions about setup, billing, or patient data? We respond fast — and our support team are people who use scheduling software daily.
Response within 4 business hours, Mon–Fri
Mon–Fri · 9 am–6 pm PT
Setup guides, API reference, FAQs
Create your account, then go to Settings → Practice Profile and add your clinic name, specialty, and address. Open Availability to set bookable hours. Copy your booking link from the dashboard and share it. The whole setup takes about 3 minutes.
No. Patients book through your link directly in any browser — no account, no app download. They enter name, contact details, pick a slot, done.
Yes. Practice plan supports up to 3 locations; Group plan supports unlimited locations. Each has its own availability, booking link, and pricing.
Bookwell sends a confirmation at booking, then T-72h email, T-24h SMS, and T-2h SMS by default. Each message includes a one-tap link to confirm, cancel, or reschedule — reducing friction for the patient and no-shows for you.
Yes — Practice and Group plans include full template customisation. Settings → Reminders to edit text, choose channels, and set custom timing.
Enable deposits in Settings → Payments. Set an amount (e.g. $25). Patients pay at booking via Stripe. The deposit applies to the consultation fee or refunds if they cancel within your window.
No. No card is required during the 14-day trial. When it ends your account moves to the Solo plan. You choose if and when to upgrade — we never charge without explicit action.
Settings → Billing. Upgrades are instant; downgrades and cancellations take effect at the end of the current billing period. Data is retained on Solo after downgrade.
Monthly plans are non-refundable after the billing date. Annual plans include a pro-rata refund within 30 days of renewal if less than 2 months have been used. Contact support@trybookwell.com.
Yes. Encrypted at rest (AES-256) and in transit (TLS 1.3), hosted on SOC 2 Type II infrastructure. Patient records are logically isolated per practice and never shared with third parties or used for advertising.
Settings → Data Export downloads a full CSV or FHIR R4 bundle of appointment history and patient records any time. Your data is yours.
All practice data and patient records are permanently purged within 30 days. You receive a confirmation email when deletion is complete.
The fastest path is email — a real human reads every ticket and replies inside four business hours.